Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. What you get to do in this role We are seeking a dedicated and detail-oriented Customer Support Representative to join our team, specializing in supporting our website\'s Website Chat function. In this role, you will be responsible for providing exceptional support to site visitors, ensuring timely responses, and contributing to lead generation efforts through data sourcing and CRM management. If you are a proactive problem solver with excellent communication skills, we invite you to be part of our dynamic team. Responsibilities: Inbound Chat Response: Manage approximately 30 total chats per day. Prioritize and handle around 30 high-quality chats daily, ensuring timely human response/engagement (30-45 second time to response). Perform offline chat follow-up, addressing chats received during non-business hours. Lead Generation: Conduct DemandBase and LinkedIn research to source appropriate email/contact information. Create leads in the CRM system and initiate follow-ups during business hours. Summarize chat highlights, pain points, etc., on the Lead page created from the chat. Ensure smooth handoff of leads to the appropriate lead owner. Integration and Data Remediation: Manage an additional backlog of leads in Dynamics created via integration (approximately 2,000 Lead Records) that require data remediation. Qualifications Qualifications To be successful in this role you have: High school diploma or equivalent (Bachelor\'s degree preferred). Proven experience in customer support or similar roles. Strong communication and interpersonal skills. Detail-oriented with the ability to manage multiple tasks simultaneously. Familiarity with CRM systems (e.g., Dynamics) is a plus. Proficiency in data sourcing tools like DemandBase and LinkedIn. Ability to work independently and as part of a team. Strong problem-solving and organizational skills. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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