Job Description

Job Title: Customer Support Executive

Location: [NX one T3 B811, near Gaur Chowk, Greater Noida, Uttar Pradesh 20

Company: Career Fixx

Job Type: Full-Time
Salary - 12,000 - 25000

:

We are looking for a motivated and customer-focused individual to join our team as a

Customer Support Executive. In this role, you will be the first point of contact for our

customers, helping them with inquiries, providing information, and resolving any issues

they may encounter. You will ensure a positive customer experience and uphold our

commitment to excellent service.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat

Provide accurate information regarding our products and services

Resolve customer issues and complaints in a professional and courteous manner

Maintain a thorough understanding of our offerings to assist customers effectively

Document and track customer interactions and feedback

Collaborate with team members and other departments to improve customer satisfaction

Identify and escalate issues requiring further assistance

Requirements:

Bachelor's degree or equivalent

Proven experience in customer service is a plus

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to work in a fast-paced environment and handle challenging situations

Familiarity with CRM systems and basic computer skills

Benefits:

Competitive salary

Training and professional development opportunities

Friendly and supportive work environment

Opportunities for growth within the company

If you're passionate about helping others and want to be a part of a dynamic team, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person