Job Description

Zyephernet Technosoft is a leading provider of [industry/sector], and we are committed to offering exceptional customer service. We are looking for a dedicated Customer Support Representative to join our growing team. If you're passionate about helping people, resolving issues, and delivering outstanding service, this role might be a great fit for you!

Key Responsibilities :

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide customers with accurate product/service information and guide them through solutions.
• Process orders, returns, and exchanges while maintaining high customer satisfaction.
• Document customer interactions and maintain accurate case records.
• Escalate complex issues to the appropriate department and follow up to ensure resolution.

Skills & Qualifications :

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Previous customer service experience is preferred.
• Proficiency in CRM software and basic computer applications.
• Ability to remain calm under pressure and handle challenging situations with patience.

Why Work with Us :

• Friendly and supportive work environment with a focus on personal and professional growth.

Job Types: Full-time, Permanent, Fresher

Pay: ?17,000.00 - ?35,000.00 per month

Benefits:

• Life insurance

Schedule:

• Fixed shift
• Monday to Friday
• Night shift

Ability to commute/relocate:

• Navrangpura, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9920999947