Job Description

Key Responsibilities :

• Responding to customer inquiries via phone,

• Resolving customer complaints and issues in a timely and professional manner

• Providing product information and technical support to customers

• Escalating complex issues to the appropriate departments

• Assisting customers with account management and billing inquiries

• Following up with customers to ensure their issues are resolved

• Documenting customer interactions and transactions

• Identifying and escalating priority issues

• Collaborating with other teams to improve the overall customer experience

• Contributing to the development of customer support resources

• Adhering to company policies and procedures

• Meeting performance targets such as response time and customer satisfaction

• Keeping abreast of product updates and changes

• Participating in training and development sessions

• Identifying opportunities to enhance customer satisfaction

Required Qualifications:

• Bachelor's degree in business, marketing, or a related field

• Proven work experience in customer support or a similar role

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Empathy and a customer-focused mindset

• Ability to multitask and prioritize in a fast-paced environment

• Proficiency in using customer support software and CRM systems

• Technical knowledge to troubleshoot basic customer issues

• Ability to work well in a team environment

• Attention to detail and accuracy in documentation

• Flexibility to work in shifts and weekends

• Ability to remain calm and professional under pressure

• Continuous learning and adaptability to changes

• Commitment to providing exceptional customer service

• Understanding of customer service metrics and KPIs

Job Type: Full-time

Pay: Up to ?30,000.00 per month

Jadwal:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person