Job Description

Key Responsibilities:Customer and Guest Engagement:Warmly welcome customers, guests, and visitors as they enter the space.Provide information about services and amenitiesFoster a sense of community by facilitating introductions and connections among clients.Reception and Communication:Answer phone calls and emails professionally and promptly.Direct inquiries to the appropriate staff or resources.Access and Security:Ensure secure access to the premises through key cards or access codes.Monitor entry and exit to maintain a safe and secure environment.Assist in handling access issues and addressing security concerns.Space Management:Manage reservations for meeting rooms, workstations, and private offices.Oversee the allocation of workspace, ensuring a smooth check-in and check-out process.Maintain an organised and clean reception area and common spaces.Administrative Support:Assist with administrative tasks, including mail and package handling, photocopying, and document management.Manage client-related administrative tasks, such as billing inquiries and clientship renewals.Keep records of the space usage and occupancy.Community Building:Foster a sense of community by encouraging customer interactions and collaboration.Collect and share feedback from customers to improve their experience.Technology and Equipment:Familiarise customers with technology resources, such as printers, scanners, and audiovisual equipment.Troubleshoot basic technical issues and assist customers with connectivity.Qualifications:Bachelor's degree; additional education or relevant certifications are a plus.Previous experience of minimum 2-3 years in customer service, hospitality, or a similar role is preferred.Strong interpersonal and communication skillsAbility to multitask and prioritise in a fast-paced environmentPositive and professional attitude with a customerFlexibility in adapting to changing coworking space dynamics.Experience1 - 7 YearsNo. of Openings6EducationDiploma, Higher Secondary, Any Bachelor DegreeRoleCustomer Support RepresentativeIndustry TypeHotel / Restaurant / HospitalityGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from Office

Placement India