Job Description

Greetings,

We're a group of fun, curious, out-of-the-box thinkers, who love working together to solve complex problems as much as we love hanging out together, and we're looking for a talented and experienced Customer Support Executive to join us!

Responsibilities:

Respond to customer questions and issues via phone and email. Help the customer on live interactive phone calls to resolve issues questions. Lead the customer initiative from the support process acting as the primary customer liaison/point of contact. Answer incoming customer support calls, evaluate issues, and prioritize incoming requests for assistance from users experiencing problems with our product and services. Generate support tickets and transcribe voicemail content and add as text in the corresponding support tickets.

Skills:

Good interpersonal skills

Good computer skills

Active listening

Technical proficiency

Attention to detail

Quality Assurance

Product knowledge

Documentation and Reporting

Follow-up

Qualifications:

Bachelor's degree in a relevant field preferred. Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users. Excellent problem-solving abilities and attention to detail. Knowledge of CRM software and other customer support tools. Ability to work independently as well as part of a team in a fast-paced environment. Flexibility to work in shifts and handle a high volume of customer inquiries effectively.
Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

Day shift
Education:

Bachelor's (Required)
Language:

Hindi (Preferred) English (Required)
Work Location: In person

Speak with the employer

+91 9971014332