Customer Support Representative
Year Bengaluru, Karnataka, India
Job Description
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The Customer Services Executive is responsible for providing exceptional customer service to clients and customers while addressing inquiries, resolving issues, and ensuring overall customer satisfaction. This role requires effective communication skills, problem-solving abilities, and a customer-centric mindset to maintain positive relationships with clients.Key Responsibilities:\xc2\xb7 Respond to customer inquiries promptly.\xc2\xb7 Listen attentively to customer concerns and provide accurate information or assistance.\xc2\xb7 Handle customer complaints and find effective solutions to resolve issues.\xc2\xb7 Coordinate with other internal teams to ensure timely resolution of customer problems.\xc2\xb7 Keep up-to-date with product updates & changes.\xc2\xb7 Communicate effectively and professionally with customers, ensuring a positive and respectful tone.\xc2\xb7 Provide clear and concise information to customers regarding product features, pricing, and policies.\xc2\xb7 Identify opportunities to upsell or cross-sell products and services to existing customers based on their needs and preferences.\xc2\xb7 Identify recurring customer issues and collaborate with the team to develop improved processes and solutions.\xc2\xb7 Share customer insights and feedback with relevant departments to contribute to overall product and service improvement.Job Type: Full-timePay: \xe2\x82\xb915,000.00 - \xe2\x82\xb920,000.00 per monthBenefits:
- Health insurance
- Day shift
- Performance bonus
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
- Bachelor's (Preferred)
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Job Detail
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Job IdJD3341528
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear