Job Description

Job Title: Customer Support Representative

Location: Guwahati

Company: Vision IAS

About Us: Our Institute is dedicated to providing top-tier coaching for various competitive examinations. Our team is passionate about supporting students to achieve their career goals and make a positive impact in society. Join us in helping aspiring students to realize their potential.

:

We are seeking a passionate and dedicated Customer Support Representative to join our Institute. As a Customer Support Representative you will be the primary point of contact for all our students and potential customers. Your role is crucial in ensuring excellent customer service, resolving inquiries, and fostering positive relationships with our students.

Key Responsibilities:

• Customer Interaction:
• Respond promptly to customer inquiries through various channels such as phone calls, emails, and social media platforms.
• Provide accurate information about our coaching programs, schedules, fees, and any other relevant details.
• Address student concerns, complaints, and provide appropriate solutions or escalate issues as needed.
• Enrolment Assistance:
• Guide potential students through the enrolment process, including explaining course options, assisting with registration, and coordinating payments.
• Follow up with prospective students to ensure they have all necessary information and support to make informed decisions.
• Student Support:
• Assist enrolled students with course-related queries, study materials, and logistical support.
• Serve as a liaison between students and instructors, helping to schedule appointments or resolve academic issues.
• Administrative Tasks:
• Maintain accurate records of customer interactions and transactions using our CRM (Customer Relationship Management) software.
• Generate reports on customer feedback, issues, and trends to inform improvements in our services.

Requirements:

• Proven experience as a Customer Support Representative or similar role.
• Excellent communication and interpersonal skills.
• Ability to remain calm and courteous under pressure.
• Familiarity with CRM systems and practices.
• Strong problem-solving abilities and attention to detail.
• Bachelor's degree or equivalent experience is preferred.

Benefits:

• Competitive salary commensurate with experience.
• Opportunity to work in a dynamic and supportive environment.
• Training and professional development opportunities.

Working days: Mon- Sat

Timings: 10 a.m. - 7:00 p.m.

Salary: 20k - 35 k

How to Apply: Please send your resume to anub2323@gmail.com

Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person