Customer Support Representative
Year Althan, Surat, Gujarat, India
Job Description
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Responsibilities:
+91 7096930096
- Handle, manage & resolve customer query through WhatsApp, calls, e-mails etc communication platforms.
- Managing inbound and outbound calls/chats/e-mails or any other communication channel as per company policy in a timely manner.
- Carry out customer order management process and update customer upon their shipment details.
- Coordinating with the courier agencies for order deliveries & sales returns
- Coordinating with the sales team and accounts team regarding payment and invoice
- Carry out website backend operation work such as order management on our website, punch order in website, new order/user creation from backend if received on WhatsApp or call, product uploading, content writing, offers & schemes update and management etc.
- Amazon and other market place product listing & account management
- All platform E-com order management, packing & dispatching
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with internal stake holders as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support as per company policy
- Generate customer reviews and testimonials
- Reporting as per company policy as and when needed
- Health insurance
- Leave encashment
- Provident Fund
- Day shift
- Overtime pay
- Bachelor's (Preferred)
- total work: 3 years (Preferred)
- Customer service: 2 years (Preferred)
- Hindi (Preferred)
- English (Preferred)
+91 7096930096
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Job Detail
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Job IdJD3344421
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAlthan, Surat, Gujarat, India
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EducationNot mentioned
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ExperienceYear