Customer Support
Year Remote, India
Job Description
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Gomocha is the field service platform for forward-thinking field service operators. Through a combination of service demand management, dispatch scheduling, technician enablement, and analytics\xe2\x80\x94not to mention white glove service\xe2\x80\x94Gomocha uncovers hidden efficiencies, matching skill with demand so your field workers deliver an exceptional customer service experience time after time.
Our platform, FMP360, is a SaaS field service management solution that is flexible, easy to implement, cutting-edge, fast-growing, agile, and easy to configure (no coding necessary) that can be tailored to tackle company-specific field service challenges head-on and ensure compliance with industry rules and regulations.
With offices on the East and West Coasts of the United States and in The Netherlands, Gomocha has supported the global field services community for more than three decades.
For more information, visit our website, www.gomocha.com
Gomocha is in search of a dynamic, innovative individual who is outgoing and possesses a unique approach to problem-solving. We are looking for an individual located in India to join our Customer Support Desk to create a 24/7 support for our customers. This is a remote/work from home position. We value flexibility and are excited to welcome someone like-minded to join our team.
Position description:
- First line of support for customers inquiries submitted through emails, phone calls, ADO, and AMS.
- Focus on positive customer experience.
- Documenting of information and knowledge gained in our support system for increased learning and knowledge database.
- Analyze a problematic situation, defining the origin of the problem,
- Transparent reporting to customer and internal stakeholders.
- Document relevant information to understand the incorrect functioning of our platform.
Skills/experience
- Must currently live and want to remain in India
- 1-2 years\xe2\x80\x99 experience with SQL
- Fluent in English
- Active communication skills, both technical and interpersonal non-technical in English
- Affinity with IT and related topics, developments, processes, and structures
- Creative and problem-solving skills
- Attention to details.
- Eager to learn about customers\xe2\x80\x99 processes and use of our technologies.
- bachelor\'s degree, preferred in IT or computer science.
Salary and benefits
- Competitive compensation package
- Full-time
- Insurance
- The opportunity to join a global company at an exciting time.
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Job Detail
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Job IdJD3273668
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRemote, India
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EducationNot mentioned
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ExperienceYear