Job Description

We're looking for aCustomer Support Operations Analyst - India This role is Hybrid, Pune OfficeWe're looking for a
Customer Support Operations Analyst | Pune or Hyderabad | HybridWe are seeking a highly organized and proactive Support Operations Analyst to join our team. In this role, you will collaborate with the Support team to optimize operations and improve overall efficiency. Your expertise will help streamline workflows, improve data integrity, and provide data-driven insights to enhance the Customer Support team's productivity and drive continuous improvement.In this role you willxe2x80xa6

• Partner with Support leadership to understand business objectives and develop operations strategies to support these objectives
• Assist the Support team with technical issues or questions related to Salesforce, phone systems, or other support tools.
• Participate in User Acceptance Testing (UAT) for any of Global Customer Support tool projects (Salesforce, Jira, SearchUnify, etc.)
• Identify trends, bottlenecks, and areas for improvement to inform decisions and optimize workflows.
• Act as a liaison between the Support team and IT or other departments for issue resolution.
• Assist with the development and refinement of standard operating procedures (SOPs) for the Support team.
• Collaborate with team members from all around the world.

You've got what it takes if you havexe2x80xa6

• Salesforce Administrator Certification or equivalent experience
• Experience with CRM integrations and workflows.
• A solid understanding of Support best practices and KPIs
• Familiarity with business intelligence tools (e.g., Tableau, Power BI) and experience with creating reports for business users.
• Previous experience in a customer support environment.
• Microsoft Office experience (Excel, Word, PowerPoint)
• Superior written and verbal communication skills.
• Willingness to work in shifts, if required. (mostly US shifts).

This role will requirexe2x80xa6Previous experience with Salesforce or other CRMxc2xb7 Excellent analytical skills and experience with data reporting and interpretation.xc2xb7 Strong communication skills and the ability to work cross-functionally with teams.xc2xb7 Problem-solving abilities and a customer-focused mindset.xc2xb7 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment #LI-Hybrid##Our Culture:Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and advance. To be better tomorrow than they are today.Who We Are:Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.Check us out on , , , and !

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