Job Description

Customer Experience CenterLocation - NoidaReporting Relationship - CEC - Team Leader - InboundPosition Grade - Assistant ManagerInterview Date: 19th Jan 2024- To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer\'s satisfaction- To identify and convert the opportunities for cross selling (banking product) on customer\'s call- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.- Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues.- Complete the logs specified by the process (End-of-day target)- Adherence to Information Security norms & quality process norms.- To be aware of and comply with any updates about the process- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage- Excellent communication skills - Verbal & Written- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays- Flexible to get scattered 8 Week Offs in a month with 9hours shift- Good listening skills and strong communication abilities.- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrityTeam Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers (ref:updazz.com)

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