Job Description

Customer Support ManagerDescriptionKey Responsibilities:

• Plans, prioritizes, and schedules the team\xe2\x80\x99s activities to ensure continuity of service and achievement of KPIs.
• Reviews team progress and evaluates results to drive continuous improvement.
• Leads, directs, evaluates, and develops Customer Order Management staff, ensuring effective resource utilization and goal attainment.
• Ensures excellence in customer support across all interactions and communications.
• Monitors and improves Customer Order Management processes and procedures.
• Investigates and leads cross-functional problem-resolution initiatives.
• Handles complex customer inquiries promptly and accurately.
• Collaborates with other business functions to integrate order management activities.
• Identifies recurring issues and recommends process improvements.
• Owns local metrics, reporting, and analysis; participates in global projects.
• Coordinates team input for proactive customer communications.
• Leads local continuous improvement and participates in global projects.
• Primarily work during night shifts (5 PM IST to 2 AM IST), with flexibility based on business needs.
• Work-from-home options available two days a week, with the remaining days in the office.
• Transport facility provided for office commutes.

QualificationsQualifications and Experience:

• Bachelor\xe2\x80\x99s degree or equivalent required.
• Intermediate level of relevant work experience required; 5-8 years preferred.
• Background in customer-facing roles, supply chain/logistics, or international trade preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Collaborative mindset with the ability to work effectively with diverse teams and stakeholders.

Job SUPPLY CHAIN PLANNINGPrimary Location India-Maharashtra-Pune-India, Pune, IOC Tower BJob Type Experienced - Exempt / OfficeRecruitment Job Type Exempt - ExperiencedJob Posting Jun 21, 2024, 1:20:30 PMUnposting Date OngoingOrganization CorporateRole Category Hybrid - Potential for Partial RemoteRelocation Package EligibleReq ID: 240005CY

Cummins