Customer Support Manager
Year Pune, Maharashtra, India
Job Description
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Customer Support ManagerDescriptionKey Responsibilities:
- Manage day-to-day operations and meet KPIs for customer order management processes.
- Handle customer escalations and mentor the team in resolving complex issues.
- Experience in managing larger teams effectively.
- Collaborate closely with customers and supply chain teams to optimize order management.
- Primarily work during night shifts (5 PM IST to 2 AM IST), with flexibility based on business needs.
- Work-from-home options available two days a week, with the remaining days in the office.
- Transport facility provided for office commutes.
- Bachelors degree or equivalent required.
- Intermediate level of relevant work experience required; 5-8 years preferred.
- Background in customer-facing roles, supply chain/logistics, or international trade preferred.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Collaborative mindset with the ability to work effectively with diverse teams and stakeholders.
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Job Detail
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Job IdJD3346068
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear