Customer Support Manager
Job Description
Responsibilities Managing the customer support department\xe2\x80\x99s day-to-day functions. Responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction. Formulating and revising customer support policies and promote their implementation. Informing the team of all new information related to products, procedures, and trends. Assessing support statistics and preparing detailed reports on the findings. Overseeing and evaluating the team\'s ongoing training efforts. Delivering performance evaluations and following the disciplinary process according to company policy. Requirements: Must have 5+ years of proven experience as a customer support specialist. Thorough knowledge of legislation pertaining to consumer protection. Prior experience in a managerial or supervisory role will be advantageous. Top-notch oral, written, and interpersonal abilities. Well-developed arbitration skills with the ability to remain impartial. Affinity for multitasking with precision. Capacity to accept and utilize constructive criticism. Alignment with our company\'s values. Job Types: Full-time, Regular / Permanent Salary: 928,000.00 - 940,000.00 per month Benefits:
- Food provided
- Provident Fund
- Day shift
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
- total work: 5 years (Required)
+91 7904151561
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Job Detail
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Job IdJD3088286
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCoimbatore, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear