Customer Support Lead
Year Noida, Uttar Pradesh, India
Job Description
Company OverviewBharat Business Innovations Pvt Ltd, operating under TSR, provides a comprehensive suite of services to optimize talent acquisition and management processes. With a commitment to quality and a personalized approach, we aim to exceed expectations at every step.Job OverviewCustomer Support Lead - Senior Level | Full-Time | Noida, Delhi, Ghaziabad | 2-10 employeesQualifications and Skills
- Excellent communication skills
- Problem-solving abilities
- Leadership skills
- Customer service expertise
- Team management
- Technical knowledge
- Empathy
- Conflict resolution skills
- Manage and lead the customer support team
- Ensure high-quality customer service delivery
- Resolve escalated customer issues
- Train, mentor, and coach team members
- Develop and implement customer support policies and procedures
- Collaborate with other departments to improve overall customer experience
- Monitor and analyze customer support metrics for continuous improvement
Expertia AI Technologies
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Job Detail
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Job IdJD3371066
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear