Customer Support
Job Description
Job description:
Please apply only Experience candidates - 1 to 4yrs
• Managing customer service inquiries through chats and emails.
What You Need
• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong email and chat handling skills.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent typing, communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Identifying and assessing customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions and file documents.
• Follow procedures, guidelines and policies.
• Take the extra mile to engage customers.
Job Type: Contractual / Temporary
Contract length: 12 months
Pay: ?9,995.81 - ?23,000.00 per month
Schedule:
• Night shift
Supplemental Pay:
• Performance bonus
Experience:
• Live chat: 1 year (Preferred)
• Email Support: 1 year (Preferred)
Location:
• Bangalore, Karnataka (Required)
Application Deadline: 16/12/2024
Expected Start Date: 13/12/2024
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Job Detail
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Job IdJD3542923
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear