Job Description

Position Title: Customer Support Representative (Japanese Speaker)

Location: Malaysia

Salary: [8000 RM -10000RM }

Other benefits _Company will Provide _Visa ,Tickets and accomdation for 1 Month

Job Type: Full-time

Relocation: Candidates should be ready to relocate to Malaysia

Responsibilities:

• Provide exceptional customer support to Japanese-speaking customers via phone, email, and chat.
• Handle customer inquiries, complaints, and technical issues with professionalism and efficiency.
• Assist customers with product and service-related questions and provide accurate information.
• Troubleshoot and resolve customer issues in a timely manner, escalating complex problems to senior support or relevant departments as needed.
• Maintain accurate records of customer interactions and update customer information in the CRM system.
• Collaborate with team members to improve customer service processes and share best practices.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.
• Meet or exceed individual and team performance metrics and KPIs.

Requirements:

• Proficiency in Japanese (JLPT N1 or N2) and English (both written and spoken).
• Previous experience in customer service or a similar role is preferred.
• Strong problem-solving skills and ability to handle difficult situations with tact.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Familiarity with customer service software, CRM systems, and Microsoft Office Suite.
• High level of empathy and patience when dealing with customers.
• Willingness to work in rotational shifts, including weekends and public holidays.
• Candidates should be ready to relocate to Malaysia.

Benefits:

• Competitive salary [10000RM].
• Relocation assistance and support.
• Performance-based bonuses and incentives.
• Comprehensive health, dental, and vision insurance.
• Opportunities for career growth and professional development.
• Friendly and inclusive work environment.
• Paid time off and holiday pay.
• Employee wellness programs and activities.

Application Process:

Interested candidates should submit their resume and a cover letter detailing their language proficiency and relevant experience. Shortlisted candidates will be contacted for an interview and language proficiency assessment.

Job Types: Full-time, Permanent

Pay: ?127,234.15 - ?1,005,996.17 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement

Schedule:

• Day shift
• Monday to Friday
• Rotational shift

Supplemental Pay:

• Performance bonus
• Shift allowance
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Japanese speakers: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Japanese (Preferred)
• English (Preferred)

License/Certification:

• JLPTN1 //N2 (Preferred)

Willingness to travel:

• 100% (Preferred)

Application Deadline: 10/08/2024