Job Description

Job title: Reservations Executive

Location: Jaipur, Rajasthan

Industry: Travel, Tourism and Hotel Industry

Experience: 0-1 Year

- 6 Working days

- Rotational shifts

Roles and Responsibilities:

- Process all reservation requests, changes, and cancellations received by phone, or mail.

- Identify guest reservation needs and determine appropriate room type.

- Verify availability of room type and rate.

- Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests.

- Answer questions about property facilities/services and room accommodations

- Help guests to identify their ideal travel plans based on their interests and requirements.

- Study and assimilate all information regarding travel destinations such as prices, weather, language, activities, etc.

- Provide end-to-end service while organizing a trip from reserving the accommodation, and creating the itinerary.

- Provide all relevant and essential information to the Guests regarding their travel.

- Sell the appropriate experience to the Guests.

- Negotiate any customizations or modifications requested and accommodate to the best level possible.

- Resolve any problem that arises regarding the trip for the Guests.

- Regularly update a database containing Guest details and their travel information.

- Take advances/refunds from/to the guests against the bookings done.

- Regularly maintain a good relationship with our guests.

Qualifications:

• Very Good Communication Skills
• Must be comfortable working in Rotational Shifts

• Paid Sick leaves adhering T&C
• Special discount at company products
• ESI
• Incentives

Expertia AI Technologies