Job Description

Job Title: Customer Support Intern

Company: MyOperator

Location: Noida

About Company:


MyOperator is India's leading cloud communications provider, offering cutting-edge solutions to over 10,000 businesses across diverse industries. From Cloud Call Center solutions to IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone, we provide comprehensive SAAS platforms backed by exceptional customer service.

Day-to-Day Responsibilities:

• Engage with existing clients to ensure they are maximizing the value of MyOperator's solutions.
• Proactively contact clients to gather feedback and provide assistance.
• Assist in onboarding new clients, guiding them through the setup process, and ensuring a smooth transition to using our services.
• Collaborate with internal teams to resolve customer issues and escalate complex problems when necessary.
• Develop a deep understanding of MyOperator's products and services to address customer inquiries and provide solutions effectively.
• Help identify opportunities for upselling or cross-selling additional products or services to existing clients.

### Requirements

Requirements-

• Strong interpersonal and communication skills, focusing on building and maintaining positive relationships with clients.
• Proactive attitude and willingness to take initiative in addressing customer needs and concerns.
• Ability to work collaboratively in a fast-paced environment, interacting with cross-functional teams to deliver exceptional customer service.
• Detail-oriented with strong organizational and time management skills.
• A basic understanding of customer success principles or previous experience in customer service roles is a plus.

Duration: 3 Months.### Benefits

Benefits:

• PPO after 3 months
• Paid Internship