Job Description

What we're looking for

We are on the lookout for a proactive individual with a keen interest in the Customer Support field to join our team - who will be mainly responsible for following-up & managing international customer relationships. This role requires effective communication skills. If you are excited about the future of tech and eager to learn, grow, and contribute to a groundbreaking team, we would love to have you on board!

Responsibilities

Follow up with potential and existing customers via our communication channels. Identify & engage with customers, including those from past databases to expand the customer base. Engage with customers to ensure a positive experience and foster long-term relationships. Maintain records of all customer interactions, follow-ups, and support activities in the database. Collaborate with internal teams to address customer concerns and escalate complex issues when necessary.
Qualifications

0 - 6 months of experience in customer support, preferably in a technology related field. Strong written and verbal communication skills, ability to manage multiple follow-ups, and convey technical information clearly. Problem-solving skills, multitasking, and a customer centric mindset. Willingness to learn and develop new skills.
Benefits

PTO (Paid Time Off) Flexible Working Hours Personal and Professional Growth Performance Bonus Bring your dog to work
Job Types: Full-time, Permanent, Fresher, Internship
Contract length: 3 months

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Food provided Paid sick time Paid time off
Schedule:

Day shift
Supplemental Pay:

Performance bonus Quarterly bonus Yearly bonus
Application Question(s):

Are you comfortable with on-site working? Are you currently living in Ahmedabad? What stipend range would you expect for this role? Are you comfortable communicating with US-based customers?
Work Location: In person