Job Description

Roles & Responsibilities:

? Provide exceptional customer support via phone, email, and live chat

? Assist customers with product inquiries, order status, and troubleshooting

? Process returns and exchanges efficiently

? Maintain accurate customer records and update information in MS-Excel

? Work closely with the sales and design teams to ensure customer satisfaction

? Identify and escalate recurring issues to the Customer Service Manager

? Contribute to a positive and supportive work environment

Requirements:

1. Fluent in English & Hindi (both written and spoken)

2. Strong communication and problem-solving skills

3. Basic knowledge of MS-Excel and data entry

4. Ability to handle customer queries professionally and patiently

5. A proactive attitude and willingness to learn

6. Prior customer service experience (preferred but not required)

What You'll Get:

1. Internship Certificate upon successful completion

2. Stipend: ?5,000 - ?8,000 per month

3. Hands-on experience in a fast-growing jewelry brand

4. Opportunity to work closely with industry professionals

Job Types: Full-time, Internship

Pay: ?5,000.00 - ?8,000.00 per month

Schedule:

Day shift
Work Location: In person