Job Description

: Customer Support - Inbound Voice Process Executive

Location: Bhopal, Madhya Pradesh

Work Mode: Work from Office

Position Type: Full-Time

Maximum Budget (Non-Negotiable): ?18,000 CTC In hand - 14000

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Important Note to Candidates:

Answering the interview call is essential. If you are unable to commit, please do not apply.

You will receive a brief interview call within 3-5 days, so please stay alert and responsive.

If selected, you must attend a WALK-IN interview in Bhopal.

Proficient/Excellent English and Confidence are required for the role.

Only apply if you can attend the interview in Bhopal and if the compensation fits your expectations.

Key Responsibilities:

Handle inbound voice calls from customers, providing high-quality support and resolving queries.

Maintain a professional and courteous tone during every customer interaction.

Meet daily and weekly targets related to calls handled and service quality.

Accurately document all customer interactions, feedback, and resolutions into the system.

Collaborate with team members to improve performance and contribute towards achieving overall team goals.

Ensure compliance with all internal policies and procedures.

Eligibility Criteria:

Open to both freshers and experienced candidates.

Graduates and undergraduates are eligible to apply.

Strong communication skills in English (and/or regional languages) are essential.

Ability to adapt to a fast-paced environment and handle a variety of customer inquiries.

Prior experience in customer service or call center roles is a plus, but not mandatory.

Job Type: Full-time

Pay: ?14,000.00 - ?18,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Location:

• Bhopal, Madhya Pradesh (Required)

Work Location: In person