Job Description

Position: Customer Support Executive
Location: Gurgaon
Employment Type: Full-Time

Key Responsibilities :

• Customer Interaction :
• Handle customer queries, complaints, and requests via phone, email, chat, and in-person.
• Provide clear and accurate information about products/services in English, Hindi, and Punjabi.
• Ensure excellent customer service by understanding customer needs and resolving issues promptly.
• Problem Resolution :
• Identify and troubleshoot customer issues effectively.
• Escalate complex queries to appropriate departments and ensure timely follow-up.
• Documentation :
• Maintain records of customer interactions, feedback, and complaints in the CRM system.
• Prepare daily, weekly, and monthly reports on customer service metrics.
• Team Collaboration :
• Coordinate with internal teams (sales, technical, and operations) to address customer concerns.
• Share customer insights to improve service quality and processes.
• Customer Satisfaction :
• Build and maintain positive relationships with customers.
• Proactively follow up to ensure customer satisfaction and loyalty.

Requirements :

• Language Proficiency :
• Fluency in English, Hindi, and Punjabi (spoken and written) is mandatory.
• Ability to switch between languages seamlessly while interacting with customers.
• Skills :
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first attitude.
• Proficiency in using CRM tools and basic computer applications (MS Office, email, etc.).
• Experience :
• Prior experience in customer support, call center, or related field is preferred but not mandatory.
• Freshers with good language and interpersonal skills are welcome to apply.
• Education :
• Minimum qualification: [Specify educational qualification, e.g., Bachelor's Degree/12th Grade pass].
• Work Environment :
• Willingness to work in shifts or extended hours as per business needs.

Perks and Benefits :

• Competitive salary and performance-based incentives.
• Training and development programs for skill enhancement.
• Friendly and supportive work environment.
• Opportunities for career growth.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

• Evening shift
• Monday to Friday

Experience:

• total work: 1 year (Preferred)

Work Location: In person