Customer Support Executives
Year Bengaluru, Karnataka, India
Job Description
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WORKFORCE
We strongly believe that our people are our greatest asset. We also endeavour to nurture a culture of diversity, innovation, total quality management and employee care and respect. As a matter of principle, we believe that diversity within the workforce greatly enhances our overall capabilities.
COMPANY
We encourage a high-performance culture and support it through various rewards and recognitions. We aspire to become a fully loaded smart tech company focused on enabling better experiences to the new Indian youth by designing and delivering innovative smart tech products that push the boundaries of science, art, engineering and technology.
CrossBeats- develops and sells small electronics worldwide (the main markets are the UK and India).
We are in the process of launching new products in the market. Our goal is to create globally recognized brands. At the moment we are focused on building an outstanding, strong team of professionals, where smart, cheerful people work with serious intentions to build a career with us We are looking for an Customer Support Executive with great communication skills (both verbal and written) who is passionate about managing a large community of CrossBeats customers.
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Attend to support cases via phone, email or online web tools -
Collect information from users to understand and resolve problems remotely -
Advise customers on the appropriate action -
Utilize available resources and aids in coming up with solutions for problems -
Accurately log relevant details of all interactions with customers -
Follow up pending actions from customers and other resources in the organization, and track each call to resolution -
Strictly follow support procedures while abiding with privacy guidelines in handling customer information -
Analyze trends and patterns in incidents, and provide feedback to Customer support managers and the application team -
Help to maintain the Query and Diagnostics Knowledge base -
Assist the Account Managers in customer satisfaction by ensuring proper on-boarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requests -
Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction -
Follow up pending actions from customers and other resources in the organization, and track each call to resolution -
Experience Required- 1-3 years -
Notice Period- Can join immediately or max within 7 days
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Job Detail
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Job IdJD3034500
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear