Job Description

Job description

We at The Loom (www.theloom.in) are looking for a Female Customer Support Executive (Chat Process) who will offer excellent customer service to derive sales.

Responsibilities:

• Resolving customer complaints & queries brought to your attention under a specific timeline through mails and chats.
• Manage and drive sales team target and performance.
• Handle customer complaints and provide appropriate solutions and alternatives so that they can bo converted into sales.
• Candidate should have good communication skills and should be comfortable in speaking with customer and replying to customer emails/chats messages in English.
• Candidate should have good typing speed and basic knowledge of Microsoft Word and Excel.

Requirements:

• A bachelor's degree in administration or a related field.
• A minimum of 1-3 years' experience in outbound chat/mail process.
• Excellent interpersonal and written and oral communication skills.
• Should have Computer skills, MS Office, Chat Support.
• Preference will be given to female candidates.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Are you comfortable travelling to job location - Wazirpur ( North Delhi - Walking distance from Shalimar Bagh Metro Station - Pink Line)?
• How many years of work experience do you have as a sales executive?
• Can you talk to customers in English fluently?
• What is your last in-hand monthly salary?

Work Location: In person