Customer Support Executive Controlhippo
Job Description
About Appitsimple Infotek
Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo \xe2\x80\x93 a virtual phone system, and SoftwareSuggest \xe2\x80\x93 a software recommendation platform.
We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.
To know more: https://appitsimple.com/
About ControlHippo
ControlHippo is a WhatsApp engagement platform that revolutionizes how businesses connect with customers.
With Control Hippo, businesses can effortlessly access their WhatsApp business account from a unified platform, efficiently handling incoming queries and establishing meaningful connections with prospects.
Control Hippo also helps with the following -
- Customer Support
- Lead Generation
- Order Management
- Marketing Campaigns
- Surveys and Feedback
To know more: ControlHippo : https://controlhippo.com/
The for Customer Support Executive:-
1)Work on chats and Tickets 2)Maintain a mean response time of less than 1 minute since it is live chat support 3)Chat Quality score should not be less than 4/5 4)Close maximum support tickets in a month 5)Resolve queries with utmost efficiency to facilitate customer retention.
Requirements
1)Experience in Tech Support 2)Experience with troubleshooting 3)Hands-on knowledge in providing support for any kind of application software
Perks of Working with Us!
- 5-day Workweek
- Unlimited Paid Leave Policy
- Uncapped Performance-Based Incentives
- Reward & Recognition Programs
- Annual Company Retreats
- Employee Referral Rewards
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Job Detail
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Job IdJD3203346
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear