Job Description

We are Hiring for Teleperformance Kolkata Location

• A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization . They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.
• Patience is one of the most important characteristics of customer service employees . Only a patient customer service representative can give each client the time they need for their issue resolution (without compromising on the quality of support.

JOB ROLES

1. Answering questions about a company's products or services.

2. Resolving issues and troubleshooting technical problems.

3. Providing proactive customer outreach.

4.Handling customer complaints.

5. Collecting and analyzing customer feedback.

6.Responding to customer reviews.

Interested candidates can apply here for further process

Salary : 15K-30K CTC

Shifts : Rotational / Night

Job Types: Full-time, Fresher

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Night shift
• Rotational shift

Supplemental pay types:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person