Job Description

Roles and responsibilities

• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Manage large inbound calls.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively.
• Customer orientation and the ability to adapt to and respond to different types of characters.
• proven customer support experience is an added advantage.

Qualifications and experience

• Graduates from any stream.
• Fresher or 0 to 2 years in customer care domestic voice process
• Excellent communication in Hindi and English is mandatory.

For more details, contact this person: 7200219505

Job Types: Full-time, Permanent, Fresher

Pay: ?180,000.00 - ?264,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Rotational shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person