Job Description

: Customer Support Executive -Voice Process

Position: Customer Support Executive - Voice Process( Credit Cards)
Location: [Turbhe, Navi Mumbai ]

Job Summary: As a Customer Support Executive for Credit Cards, you will be the first point of contact for customers seeking assistance with their credit card accounts. Your primary responsibility is to provide exceptional customer service by resolving inquiries, processing requests, and addressing concerns related to credit card products. You will ensure a positive customer experience through empathetic and efficient communication.

Key Responsibilities:

• Customer Interaction:
• Answer incoming calls, emails, and chats from credit card customers promptly and courteously.
• Provide accurate information about credit card products, features, and services.
• Assist customers with account inquiries, transaction disputes, billing issues, and card replacements.
• Problem Resolution:
• Investigate and resolve customer issues related to unauthorized transactions, fraud alerts, and payment discrepancies.
• Escalate complex issues to relevant departments while ensuring timely follow-up and resolution.
• Account Management:
• Process requests for credit limit increases, card activation, and card blocking/unblocking.
• Assist customers with balance transfers, reward redemptions, and payment arrangements.
• Documentation and Reporting:
• Maintain detailed and accurate records of customer interactions and transactions.
• Prepare and submit regular reports on customer feedback, issues resolved, and service performance.
• Compliance and Security:
• Adhere to bank policies, procedures, and regulatory requirements.
• Safeguard customer information by following data privacy and security protocols.
• Continuous Improvement:
• Identify opportunities to improve service quality and efficiency.
• Participate in training sessions and stay updated on product knowledge and industry trends.

Qualifications:

• Education: High school diploma or equivalent; bachelor's degree in a related field is a plus.
• Experience: Minimum of 1-2 years of customer service experience, preferably in banking or financial services.
• Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-pressure situations and manage multiple tasks simultaneously.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Attributes:

• Empathetic and patient with a customer-centric approach.
• Proactive and self-motivated with a willingness to learn.
• Strong ethical standards and integrity.
• Team player with a collaborative mindset.

Voice profile requirements: -

• Minimum HSC. Preferably graduates in any stream.
• Minimum 12 or more months of inbound customer service (voice) process exp. in Banks, NBFC or BFSI domain
• Excellent verbal communication skills. This is a MUST!
• Flexible to work in rotational shifts, including evenings, weekends, and holidays.
• Should be flexible to take a rotational week off.
• Language Requirement {English + Hindi + Marathi}

Preferred location(Only Navi Mumbai)

Work Location (Turbhe ,Navi Mumbai)

How to Apply: Interested candidates should submit their resume and a cover letter to [ 7780257899 ] with the subject line "Customer Support Executive - Credit Cards Application."

Job Type: Full-time

Pay: ?33,333.00 - ?37,000.00 per month

Schedule:

• Rotational shift

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Required)
• Customer service: 5 years (Required)

Work Location: In person

Speak with the employer
+91 7780257899