Job Description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. The ideal candidate will possess excellent communication skills, a passion for customer satisfaction, and the ability to effectively resolve inquiries and issues. As a Customer Support Executive, you will serve as the primary point of contact for our customers, providing assistance and support via various communication channels.

Responsibilities:

• Serve as the first point of contact for customers seeking assistance via phone, email, chat, or other communication channels.
• Respond promptly to customer inquiries and resolve issues efficiently and courteously.
• Identify and assess customers' needs to achieve satisfaction, aiming for first-contact resolution whenever possible.
• Maintain a thorough understanding of company products, services, and policies to provide accurate information and guidance to customers.
• Escalate complex or unresolved issues to the appropriate department or senior personnel for further investigation and resolution.

Requirements:

• Proven experience in a customer support role or similar position, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
• Strong problem-solving skills and the ability to think critically under pressure.
• Empathetic and patient demeanor, with a genuine desire to help customers resolve their issues.

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Jadwal:

• Night shift
• Rotational shift
• US shift

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person