Job Description

Key Responsibilities: The job description of a customer support executive typically includes the following responsibilities:

• Responding to customer inquiries and concerns promptly and professionally through various communication channels.
• Resolving customer complaints and issues by identifying the root cause of the problem and finding an appropriate solution.
• Collaborating with other departments to ensure customer inquiries are resolved efficiently.
• Providing customers with information about the company\'s products or services and assisting with their purchases.
• Maintaining accurate customer records and updating databases with customer information.

Required Skills:

• Minimum 1 year of experience in the Ed-Tech industry or relevant .
• Proven experience managing a customer support team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Ability to analyze data and identify trends and insights.
• Familiarity with customer support tools and technologies, & other CRM systems.
• Strong leadership skills, including the ability to motivate and inspire team members.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Job Type: Full-time Salary: 915,000.00 - 925,000.00 per month Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Night shift
• US shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer support: 1 year (Required)

Language:

• English fluently (Required)

Shift availability:

• Night Shift (Required)

Speak with the employer
+91 9884222792