Job Description

Responsibilities

• Data Monitoring: Regularly review the Late Missed Visit dashboard for real-time updates on missed visits.
• Trend Analysis: Identify patterns in missed clock-ins and late visits to understand underlying issues that the employee is having.
• Follow-Up Calls: Initiate calls to employees who missed clocking in for visits, ensuring to gather reasons and any barriers they faced.
• Support and Guidance: Provide assistance to employees on how to use the clock-in system effectively.
• Record Keeping: Maintain accurate records of all outreach attempts and caregiver responses regarding missed clock-ins.
• Reporting: Compile and present findings from caregiver feedback to management for further analysis.
• Update the visit status in all the systems and provide clarification about missed and late visits.
• Interdepartmental Communication: Work closely with operations team and HR teams to address issues related to employee attendance and clock-ins.
• Feedback Loop: Share insights from caregiver interactions with relevant departments to enhance policies and practices.

Requirements

• Graduate
• Excellent communication skills (Verbal & Written)
• Ability to work from the office full-time
• Ability to work independently and with a team
• Ability to multitask and prioritize tasks to meet deadlines
• Ability to work in a fast-paced, high-growth environment
• Strong attention to detail and accuracy

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus
• Shift allowance
• Yearly bonus

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Required)

Location:

• Mohali, Punjab (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person