Job Description

We're #hiring a new Customer Support Executive in Hyderabad, Telangana. Apply today or share this post with your network.

> Position : Customer Support Representative & CCD

> Department: Customer Support

> Key Responsibilities:

Handle customer inquiries and complaints via phone, email, and Live Chat related to shipment tracking, delivery issues, claims, etc. Provide clear, accurate, and timely resolutions to customer issues Manage communication across different time zones and regions Maintain detailed and organized records of customer interactions Collaborate with other teams (e.g., Operations, Accounts, Sales, IT) to resolve complex issues Use ticketing systems to track and resolve cases efficiently Escalate unresolved or complex issues as needed Handling and Managing the To-pay shipments - End to End Flexible to work in US timings
> Required Skills and Qualifications:

Minimum 1 years of experience in international calling (voice and email) Strong written communication skills, with the ability to craft clear, concise, and professional messages Experience with customer service tools or CRM systems (e.g., Zendesk, Salesforce, and Freshdesk) Understanding of cultural differences in communication and customer service Availability to work in varying shifts, based on business needs and international time zones One Candidate with Proficiency in Excel with knowledge of functions such as VLOOKUP, HLOOKUP , pivot tables, and conditional formatting Flexible to work in rotational shifts
Share your Resumes with: hr@garudavega.com

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Night shift
Supplemental Pay:

Yearly bonus
Experience:

total work: 2 years (Required)
Work Location: In person