Job Description

We're #hiring a new Customer Support Executive in Hyderabad, Telangana. Apply today or share this post with your network.

> Position : Customer Support Representative & CCD ( 10 Positions )

> Department: Customer Support

> Key Responsibilities:

• Handle customer inquiries and complaints via phone, email, and Live Chat related to shipment tracking, delivery issues, claims, etc
• Provide clear, accurate, and timely resolutions to customer issues
• Manage communication across different time zones and regions
• Maintain detailed and organized records of customer interactions
• Collaborate with other teams (e.g., Operations, Accounts, Sales, IT) to resolve complex issues
• Use ticketing systems to track and resolve cases efficiently
• Escalate unresolved or complex issues as needed
• Handling and Managing the To-pay shipments - End to End

> Required Skills and Qualifications:

• Minimum 1 years of experience in international calling (voice and email)
• Strong written communication skills, with the ability to craft clear, concise, and professional messages
• Experience with customer service tools or CRM systems (e.g., Zendesk, Salesforce, and Freshdesk)
• Understanding of cultural differences in communication and customer service
• Availability to work in varying shifts, based on business needs and international time zones
• One Candidate with Proficiency in Excel with knowledge of functions such as VLOOKUP, HLOOKUP , pivot tables, and conditional formatting

Share your Resumes with: support@garudavega.net

Job Type: Full-time

Pay: ?9,755.70 - ?25,752.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 1 year (Required)

Work Location: In person