Job Description

Location: Abids, Hyderabad.
Company: Sitara Foods
Job Type: Full-time

:

Sitara Foods is seeking a dedicated and customer-oriented Customer Support Executive to join our team. The ideal candidate will play a crucial role in ensuring our customers have an exceptional experience with our products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, ensuring timely and effective communication.
• Provide accurate information about Sitara Foods' products and services.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members to enhance service processes and improve customer satisfaction.
• Conduct follow-ups with customers to ensure issues are resolved and gather feedback.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Proven experience in customer service or a similar role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in using customer support software and tools.
• Ability to thrive in a fast-paced environment and handle multiple tasks.

Benefits:

• Competitive salary
• Opportunities for career advancement within Sitara Foods.
• Health Insurance & Food will be provided.

Job Type: Full-time

Pay: From ?12,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Experience:

• total work: 1 year (Required)

Work Location: In person