Job Description

Company Overview Welcome to Go FlySmart Holidays Pvt Ltd, a leading provider of lowest flight tickets, holiday packages, hotels, and cab services. With a team size of 11-50 employees, we are committed to providing our customers with a seamless and pleasurable travel experience. Visit our website at http://www.goflysmart.com for more information. Job Overview We are looking for a Customer Support Executive (Travel Consultant) to join our team at GoFlySmart Holidays. As a Customer Support Executive, you will play a crucial role in providing exceptional customer service and travel assistance to our clients. This is a full-time position based in Siliguri, West Bengal, India. Qualifications And Skills 1 to 3 years of experience in customer support or travel consulting. Excellent verbal and written communication skills in English and regional language. Strong problem-solving and decision-making abilities. Ability to work in a fast-paced and dynamic environment. Good knowledge of travel booking systems and online travel platforms. Proficiency in using MS Office suite and other relevant software. Attention to detail and ability to multitask effectively. Strong interpersonal skills and ability to build rapport with customers. Ability to work independently as well as in a team. Flexibility to work in rotating shifts, including weekends and holidays. Roles And Responsibilities Assist customers with their travel inquiries and provide personalized recommendations. Handle booking and reservation requests for flights, hotels, and other travel-related services. Ensure high customer satisfaction by resolving any issues or complaints in a timely manner. Provide accurate and up-to-date information on travel itineraries, visa requirements, and travel regulations. Collaborate with other departments to ensure smooth and efficient customer service operations. Maintain a high level of product knowledge to effectively address customer queries and promote our services. Stay updated on industry trends and new travel destinations to better assist customers in their travel planning. Meet individual and team targets for sales and customer satisfaction. Handle customers\' personal data and payment information with confidentiality and accuracy. Assist in handling emergencies and provide necessary support to customers during travel disruptions.

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