Job Description

Responsibilities for Customer Support Executive

. Take feedback from customer after installation is over and service is over

. Prepare service Quotation for chargeable calls and AMC

. Prepare service Bill

. Ensure Collection of payment of Service

. Approval of Expense based on Expense policy

. Check Replacement report and reconcile the same on time to time basis

. Check Service call closing report

. Maintain Service call reports and database for analysis

. Follow up with production/ Purchase/ stores to get warranty spares and ensure dispatch of warranty spares are collected from site

. Prepare Service MIS and submit to Service Head

. Prepare AMC quotation as per guidelines from Service Manager

. Responsible to resolve the customer complaints - raised during installation process if any

. Daily follow up with service engineers for visit reports and installation reports/ updates and service reports

. Report to Service Manager about the current service installation, service issues and escalate the matter if required

. Ensure customer visit is done by engineer if required to assess pre-installation situation

. Allocate man power for installation and Service call

. Prepare New Machine Installation Plan

. Ensure Daily reporting is coming from all site engineers

. Ensure Material Arrangement for site during installation

. Verification of travel vouchers and expense of service engineers to Service manager

. Respond to customer query at the escalation situation

6. PERSON SPECIFICATIONS

Age

~ 25-30 Years

Qualifications

- Graduate in any Discipline

Experience

~ 2 to 4 years of experience as customer support executive in machine manufacturing industry

Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Total: 4 years (Required)

Work Location: In person