Job Description

Experience: 1 to 2 Years Salary: 15k to 20k Location: Surat, Gujarat : As a Customer Support Executive at our organization, you will be the primary point of contact for addressing customer inquiries, resolving issues, and providing exceptional service. With our commitment to being the Best Staffing Management Consultant in Surat, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our clientele. Your responsibilities will include promptly responding to customer queries via phone, email, or chat, troubleshooting technical issues, and escalating complex cases to the appropriate department for resolution. Additionally, you will assist in maintaining accurate records of customer interactions and feedback to help improve our products and services. Job Responsibilities : Responding to customer inquiries and resolving issues in a timely and professional manner. Providing product information, troubleshooting assistance, and technical support to customers. Escalating complex issues to the relevant departments for further investigation and resolution. Maintaining detailed records of customer interactions and transactions. Collaborating with internal teams to ensure prompt and effective resolution of customer concerns. Identifying opportunities for process improvements to enhance the overall customer experience. Adhering to company policies and procedures while delivering exceptional customer service. Skills : Excellent communication skills, both verbal and written. Strong problem-solving and decision-making abilities. Ability to multitask and prioritize tasks effectively. Attention to detail and accuracy in handling customer information. Empathy and patience when dealing with customer inquiries and complaints. Familiarity with customer relationship management (CRM) software is a plus. Adaptability to work in a fast-paced environment and willingness to learn new skills. Reporting to: Customer Support Manager

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