Customer Support Executive
Year Surat, Gujarat, India
Job Description
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Summary of the position: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. Responsibilities:
+91 9023734415
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information about our products/services and company policies.
- Assist customers in troubleshooting issues and navigating our platforms.
- Collaborate with other departments to ensure effective problem resolution.
- Maintain detailed records of customer interactions and transactions.
- Stay informed about product features, updates, and industry trends.
- Collect and analyze customer feedback to identify areas for improvement.
- Proven experience in customer support or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Empathy and patience when dealing with customer issues.
- Familiarity with customer support software and CRM systems is an advantage.
- Day shift
+91 9023734415
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Job Detail
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Job IdJD3259823
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSurat, Gujarat, India
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EducationNot mentioned
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ExperienceYear