Job Description

Profile: Customer support Executive Experience : 0 - 2 years Salary Range: 15K - 35K Location - Infinity tower, Lal Darwaja, Surat station Working Days: 5 Days (Mon Fri) Only surat local candidate can apply Responsibilities Utilize various channels such as social media, cold emails, and other platforms to generate potential customer leads. Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client. Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements. Draft compelling emails to target prospective clients and existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business. Guide new customers through the platform, ensuring they understand its features and can leverage it effectively. Actively collect and analyze feedback from clients to drive product improvements. Work closely with the sales, marketing, and product teams to enhance customer experience and product value. Regularly update the management on customer feedback, success stories, and areas of improvement. Qualifications Bachelors degree or equivalent in Business, Marketing, or a related field. Excellent command over English, both written and spoken. Prior experience in customer success or sales roles, especially in SaaS platforms, would be an advantage. Familiarity with CRM tools, email marketing software, and other related platforms. Ability to connect with customers, understand their needs, and communicate solutions effectively. Ability to quickly understand customer issues and guide them towards a solution. Why Join Us 5-day working (Mon Fri), Enjoy work-life balance with flexible scheduling Collaborative and inclusive workplace culture Your voice matters; we value your feedback Continuous growth and development Competitive salary and holiday allowance Access to ongoing learning opportunities. A fast-moving, fun, and SaaS company made up of skillful team players Equity options so you can share in the success of the company An opportunity to work closely with a proven executive team, board, and serial entrepreneurs About Upmetrics Upmetrics is a cutting-edge business planning platform, that empowers entrepreneurs with robust tools to craft comprehensive plans. Our suite encompasses financial projection, idea validation, and dynamic planning, turning entrepreneurial visions into strategic blueprints.

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