Customer Support Executive
Year Sachin, Surat, Gujarat, India
Job Description
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As a Customer Support Executive at Fuaark Company, you will be responsible for providing exceptional customer service to our clients via email and WhatsApp channels. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and analyzing customer requirements. Responsibilities:
- Handling Customer Queries over Whatsapp and Mails
- Analyzing Customer Requirements
- Ownership of Customer Issues and Resolving Them on a Priority
- Prioritizing Customer Queries
- Ensuring Customer Satisfaction
- Excellent verbal and written communication skills in English.
- Prior experience in customer support or a similar role preferred.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Proficiency in using email and messaging platforms for customer communication.
- Ability to work independently with minimal supervision.
- Customer-centric mindset with a passion for delivering exceptional service.
- Flexibility to work in shifts, including weekends and holidays, as needed.
- Opportunities for professional development and advancement within Fuaark.
- Employee discounts on Fuaark products.
- Monthly 2 Paid leaves
- Positive and supportive work environment with opportunities for collaboration and teamwork.
- Flexible schedule
- Paid time off
- Day shift
- Customer service: 1 year (Required)
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Job Detail
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Job IdJD3270901
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSachin, Surat, Gujarat, India
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EducationNot mentioned
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ExperienceYear