Customer Support Executive
Job Description
Requirements and Skills :
Strong working knowledge of the Microsoft Office Suite products
(MS Word and Excel etc.)
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with school ERP domain
• Experience in using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience while handling challenging situations
• Comfortable to visit various schools
Must have their Desktop or Laptop
Responsibilities
• Responding to customer queries in a timely and accurate way,
via phone, email, or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions
(for example, by testing different scenarios or impersonating users)
• Monitor customer complaints and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with our Product, Sales, and
Marketing teams.
• Assist in training Junior Customer Support Representatives.
Job Type: Full-time
Pay: ?10,000.00 - ?25,000.00 per month
Schedule:
• Day shift
Work Location: In person
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Job Detail
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Job IdJD3474228
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear