Job Description

Job Title: Customer Support Executive

Location: Surendranagar

Company Description:
Flavaroma is a renowned industry leader in the production of high-quality Flavours, Fragrances, and Natural Essential Oils. Committed to excellence and customer satisfaction, we have established a global presence in the market. As part of our expansion, we are seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive in Surendranagar. This role offers the opportunity to work with premium products and play a key role in ensuring customer satisfaction and retention.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat, providing accurate information about products, order status, and sales policies
• Respond promptly and professionally to customer questions, concerns, and complaints, striving to exceed their expectations.
• Identify and troubleshoot customer issues, providing accurate and timely resolutions or escalating complex issues to the appropriate teams.
• Build strong relationships with customers by understanding their needs and offering personalised solutions and recommendations.
• Process orders, returns, and exchanges accurately and efficiently, ensuring adherence to company policies and procedures.
• Proactively follow up with customers to ensure satisfaction and gather feedback to identify areas for improvement.
• Develop and maintain order status forms to track order progress from placement to delivery.
• Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.
• Maintain organised records of all sales documentation for easy retrieval and reference.
• Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.
• Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.
• Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.

Job Types: Full-time, Permanent, Fresher

Pay: ?9,645.61 - ?25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Weekend only

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person