Job Description

Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland Chinas intra-city logistics market, and increased GOGOVANs presence to over 300 cities, with more than 8 million registered drivers under its network.Customer Support Executive (OLD)Chennai, Tamil Nadu, IndiaFull TimeCustomer ServiceExecutiveWhat you will deliver

• Provide quality customer services to prospective and existing clients in a professional manner
• Answer and handle customers enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully
• Work with a team of customer servicing staff in providing full support to clients enquiries
• Assist in any ad hoc tasks assigned by supervisor and Customer Service Manager

• Equipped with 2 - 3 years of customer-facing experience/ Call center experience
• Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail
• Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility
• Prior experience in Logistics would be a bonus
• Proficient in Google Docs, Sheets, and other online documentation platforms
• Good command of spoken and written English and Multi lingual will be a bonus

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