Customer Support Executive

Year    Noida, Uttar Pradesh, India

Job Description


Job Title: Customer Support Executive (Night Shift)
Company: Speed Global Solutions
Shift: Night Shift (5 working days (8PM TO 5AM), Saturday and Sunday Fixed Off)
Typing Speed- 30WPM
Location: H169, Sec.63 Noida (201301)
Salary: 28K to 38K in hand
Key Responsibilities:

  • Customer Assistance: Assist passengers with flight bookings, cancellations, changes, and inquiries related to travel arrangements via phone support.
  • Problem Resolution: Address and resolve customer complaints, issues, and service disruptions in a timely, courteous, and professional manner, ensuring customer satisfaction.
  • Flight Information: Provide accurate and up-to-date information regarding flight schedules, delays, cancellations, and gate changes.
  • Travel Policies: Explain Deltaxe2x80x99s policies on baggage, ticketing, refunds, seat reservations, and travel documentation to customers clearly.
  • Support in Crisis Situations: Provide assistance during emergencies, weather disruptions, and other operational challenges, offering the best possible solutions for passengers.
  • Collaborate with Teams: Work closely with other departments like Reservations, Baggage, and Operations to resolve complex customer issues effectively.
  • Documentation: Accurately record customer interactions and issues in the system, maintaining comprehensive case files and following up as needed.
  • Customer Feedback: Gather customer feedback to improve service quality and provide insights to the management team on recurring issues or areas for improvement.
  • Continuous Learning: Stay updated with Deltaxe2x80x99s latest services, policies, and promotions to offer passengers the most relevant and accurate informat
Requirements:
  • Experience: 0-2 years of customer service experience, preferably in the travel or airline industry.
  • Communication Skills: Excellent written and verbal communication skills, with a clear and friendly tone when interacting with passengers.
  • Problem-Solving Abilities: Strong analytical and problem-solving skills, able to handle complex issues effectively and professionally.
  • Customer-Focused: Strong passion for delivering exceptional customer service and enhancing the passenger experience.
  • Technology Proficiency: Comfortable using CRM software, online booking tools, and other airline-specific systems.
  • Adaptability: Ability to handle high-pressure situations and adapt to changing work conditions, especially in a fast-paced airline environment.
  • Multitasking: Ability to manage multiple customer interactions simultaneously and stay organized under pressure.
  • Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications:
  • Experience in the airline or travel industry.
  • Bilingual skills are a plus.
  • Familiarity with Delta Airlines' services, products, and systems.
  • Graduation is Mandatory
Benefits:
  • Competitive salary
  • Cab Facility for both (Male and Female)
  • One-time meal

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Job Detail

  • Job Id
    JD3638023
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Rs.28000 - 38000 per month
  • Employment Status
    Permanent
  • Job Location
    Noida, Uttar Pradesh, India
  • Education
    Not mentioned
  • Experience
    Year