Job Description

Company OverviewAsv Consulting Services Pvt. Ltd. is a dynamic firm based in Noida, operating within the IT Services and IT Consulting industry. With a team size of 11-50 employees, the company is dedicated to providing essential employment opportunities and offers digital marketing and IT solutions. Explore more about our services at .Job OverviewWe are seeking a Customer Support Executive for our office in Noida. This full-time position is perfect for a fresher with 0 to 1 year of work experience. The ideal candidate will be responsible for providing exceptional customer service. As part of our team, you will directly contribute to improving customer satisfaction and ensuring the smooth operation of customer support activities.Qualifications and Skills

• Excellent communication skills to interact effectively with diverse customers and convey information clearly.
• Problem-solving abilities to swiftly address customer concerns and find resolutions efficiently.
• Empathy towards customers to understand and resonate with their concerns, ensuring a customer-centric approach.
• Patience in dealing with difficult situations and maintaining composure even under pressure.
• Ability to multitask and manage multiple customer interactions simultaneously without compromising on quality.
• Knowledge of product/service offerings to provide accurate information and troubleshoot customer issues.
• Attention to detail in recording customer interactions and ensuring follow-ups are handled diligently.
• Ability to remain calm under pressure and maintain professionalism during challenging interactions.

• Assist customers with inquiries and issues via phone, email, or chat, ensuring prompt and accurate responses.
• Maintain detailed records of customer interactions and transactions, noting escalation paths if necessary.
• Work collaboratively with team members to resolve complex or urgent customer problems efficiently.
• Provide feedback and suggest improvements based on recurring customer issues and queries.
• Stay informed about product or service updates to deliver accurate information and recommendations to customers.
• Contribute to the development of customer service policies and best practices for continuous improvement.
• Participate in training sessions to enhance skills related to customer service and product knowledge.
• Ensure a high level of customer satisfaction by adhering to company service standards and protocols.

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