Customer Support Executive
Year Noida, Uttar Pradesh, India
Job Description
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- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality.
- Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary.
- Escalates appropriate technical issues to upper-level technical support when needed.
- Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
- Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers.
- Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment.
- Demonstrated strong interpersonal communication skills when working with both internal and external customers.
- Ability to work flexible hours including evenings, weekends, holidays, and overtime is required.
- Experience with common internet software is preferred.
- Preferred minimum 1 year of experience in technical support, help desk, and/or contact centers.
- Writex score must be B2 and above
- Must have upselling/sales experience
Additional
Education Competencies
- Innovation & Agility
- Ownership & Accountability
- Communication & Self Awareness
- Customer First Urgency & Courage
- Collaboration & Alignment
- Celebration & Have Fun
- Effective Decisions
Language Reference
English
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world\'s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants\xe2\x80\x99 qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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Job Detail
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Job IdJD3289849
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear