Job Description

Title : Customer Care specialist ( Blended Process) Education Requirement : Graduates/Under Graduates (Result Awaited / Final Year Experience Requirements : Freshers or Experience of 6 months+ in any BPO, chat/email preferred but not mandatory. Skills and Abilities : Good written Communication and Typing Proficiency. Ability to speak and understand English and Hindi. Ability to write, read and speak English to suit business need. Basic Telephone Etiquettes. Decision Making, numerical ability & logical reasoning. Customer Focus and Being Attentive. Duties and Responsibilities : Answers inquiries by clarifying desired information; researching, locating, and providing information. Determines requirements by working with customers. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfils requests by clarifying desired information, ensuring highest standards at all times. CTC Fresher : 2.45 LPA --17K in-hand 12 to 19 months 2.63 LPA --19 K in-hand 20+ months 2.82LPA --21 K in-hand. Interview Rounds HR Screening VETI - Language Assessment - 5.0 and + Typing 25 WPM and 90% Accuracy Operations Round (Competency Based Interview). Written or passage Test - Topic should not be related to the client and should cover agenda which is generic in nature like Movie, Billing issue, Sports, Hobbies, Social issues etc.. Client Round. Shift timing Common : 8 - 9 Pm. Female : 8-8 pm . Work from office. Walk in interview. Location : Noida Sector 62 , Its an urgent hiring. Please feel free to contact 6291008589

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