Customer Support Executive
Job Description
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
Job Types: Full-time, Permanent
Pay: ?9,975.00 - ?16,740.00 per month
Benefits:
• Cell phone reimbursement
• Internet reimbursement
• Life insurance
• Paid sick time
Schedule:
• Day shift
• Morning shift
Supplemental Pay:
• Performance bonus
• Quarterly bonus
• Yearly bonus
Work Location: In person
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Job Detail
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Job IdJD3570930
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMP, IN, India
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EducationNot mentioned
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ExperienceYear